Tuesday, January 8, 2013

Ordering from Adorama Camera and shipping to Canada?



Check out our BRAND NEW shipping option, which will not only be much cheaper plus the customer pays all taxes’ & duties up front rather than at the front door! 

Our partner in this exciting new venture is Bilsi, who have agreed to send a truck to us every day to collect all the orders destined for Canada.
These orders will then be forwarded on to Canada.

The estimated arrival time for this is overnight to Toronto then add one day to most of Ontario and Quebec, two days for the Maritimes and Manitoba; three days for Saskatchewan and Alberta and four days to BC.

This is really exciting for Canadian consumers because:
• Tax & Duty Included with the shipping is really cheap! Less expensive than the options available from other US stores, and Much cheaper than the previous UPS Expedited option.

According to photoprice.ca :

http://www.photoprice.ca/article/adorama-cheap-ground-shipping-tax-duty

a quick check shows that shipping costs are, on average, 50% less! Most items ship for less than $20, which is competitive with Canadian retail store shipping.
• Adorama Calculates the Tax & Duty & Brokerage, and charges you at time of sale. That means the final price you pay to Adorama is the final price to you. No more surprises, and no worrying about the tax bill from your courier when your shipment arrives.
Don't forget that many photographic items are covered by US/Canada or Worldwide Manufacturer Warranties, so many items you purchase from the US often come with warranty coverage in Canada.

This is the phoprice.ca article on warranties for Canadian consumers:

http://www.photoprice.ca/article/warranty-us-canada-grey-market

If you are new to buying from the US, you can also read the photoprice.ca article about Tax, Duty, and Brokerage Fees when buying from the US.

http://www.photoprice.ca/article/tax-duty-brokerage-demystified
What is included in the final Adorama price? ALL taxes, duties, and brokerage fees are included in the final number when you select "Canada Shipping".
• Tax: Your local sales tax (GST + PST, or HST depending on province). If you are not in an HST province, only GST is charged (no PST). No taxes are due at delivery.
• Duty: Most camera equipment is duty free. If what you are buying is not, duties are included as well.
• Brokerage Fees: There are NO extra brokerage fees. Everything is already included in the shipping fee!
Go check out Adorama Camera for yourself, today http://www.adorama.com/ and find out how the new Tax & Duty-Included Ground shipping is going to keep dollars in YOUR pocket!

If you have any questions, please don't hesitate to email me directly: Helen@adorama.com.

[Thank you to  photoprice.ca for saying it all so concisely and clearly!]

Helen Oster
Adorama Camera Customer Service Ambassador

Thursday, November 15, 2012

Have you joined the Adorama Camera VIP Program? - details.....


Adorama starts a VIP Program


It's all about you!

Adorama VIP - It's all about you!

We have served the photographic, video, digital imaging and telescope fields for over thirty-five years. Yet the years add up to more than numbers; they create a family of loyal customers and friends that we care about. That's why we have launched our new VIP program focused on you, our loyal customers.

VIP Benefits Include
  • Invitation to purchase products that are only available to VIPs
  • Special VIP pricing on must-have products online
  • Unique bundles of products curated for VIP members
  • Exclusive email offers, saving you time while finding your favorite products!
  • Free eBooks with photographic tips & tricks
  • Member-only contests
  • Extended warranties on your purchases*
  • Savings throughout Adorama's online store
ADORAMA VIP PERKS:
As an Adorama VIP member, your loyalty will be rewarded. This program was created to give you access to products and services that honor your smart decision making and cunning shopping skills by continuing to shop with the #1 Photo, Imaging & Electronics Retailer in the world..............Adorama Camera!

Enjoy elite membership — you've earned it!

*Warranty benefit requires purchase of Adorama VIP Member Extended Protection Plan which is a one-time fee of only $7.95

Thursday, November 1, 2012

Free public service for all of NY!

Adorama Camera has reopened, and we are here to do whatever we can to help ease your recovery.   

Many New Yorkers are blacked out, so today & tomorrow, on 18th between 5th and 6th, we have set up high-powered charging stations for free usage. 

We invite you to come down with your 'phones and electronics and charge all your devices at our stations for FREE.  This is a free public service for all of NY. 

Adorama,  is located on 18th St. between 5th and 6th Avenue. 

We wish you and your loved ones a very safe recovery after the storm. 

Monday, September 24, 2012

**ADORAMA FALL HOLIDAY ANNOUNCEMENT 2012**

**ADORAMA HOLIDAY ANNOUNCEMENT**
Adorama will be closed during the Fall holidays. 


Yom Kippur Holiday
we will close on Tuesday, September 25, 2012 at 1:00pm and will reopen on Thursday September 27, at 9:00 am
Sukkoth Holiday we will close on Sunday, September 30, 2012 at 3:00pm and will reopen on Wednesday October 10, at 9:00 am

Please read below for our shipping schedule during this time.  All shipping relates to orders that have payment fully authorized and have cleared Verification.   

Orders submitted before the Yom Kippur holiday closing time (Tuesday September 25, at 1:00PM) will be processed and shipped on that same day.

Orders submitted to us during the Yom Kippur Holiday, (
Tuesday, September 25, 2012 at 1:00pm and ends September 26, in the evening) will ship Thursday, September 27

Orders submitted during the weekend preceding the Sukkoth Holiday (Friday September 28 from 1:00pm thru Sunday September 30, 12:30pm) will ship before the holiday.

Orders submitted to us during the Sukkoth Holiday (Sunday, September 30, at 12:30pm thru October 7, at 12:00pm) will be at your doorstep, delivered by October 12th.  Where necessary, we'll upgrade the shipping method at our expense*

Orders Submitted October 7 after 12:00pm
Thru October 9th when the Holiday ends will ship Wednesday October 10th.

* This assurance is only for orders placed on Adorama.com website and is not applicable for orders with Super Saver Shipping option selected. It also excludes orders using PayPal, Bill Me Later and Google payment methods. These orders will ship October 10 with no free upgrade assurance.
Please consider to upgrade the shipping option and to use other payment methods to assure quicker delivery time.



We sincerely appreciate your understanding and thank you for your business.



Helen Oster
Adorama Camera Customer Service Ambassador


@HelenOster
http://twitter.com/HelenOster





Thursday, September 13, 2012

Wishing you a Happy & Sweet New Year / SHANA TOVA V'METUKA


A thought for the New Year as we dip the apple in the honey.

The story is told of a short apple tree that grew beside a tall cedar. Every night, the apple tree would look up and sigh, believing that the stars in the sky were hanging from the branches of its tall friend. 

 The little apple tree would lift its branches heavenward and plead: “Where are my stars?” As time passed, the apple tree grew...its branches produced leaves, passersby enjoyed its shade and its apples were delectable...but each night, when it looked to the skies, it felt inadequate. Other trees had stars, but it did not. 
 One day a strong wind blew, hurling apples to the ground. The apples fell in such a way that they split horizontally. Revealed in the very center of each apple was its inner star. The apple tree had possessed stars all along...

May we be blessed to recognize our inner stars! A year of joy, health, blessing and peace,

Wishing you and all who are dear to you only good things for the New Year, 5773 years from creation.

 - and enjoy this fabulous, entertaining and spirited YouTube video from members of Latma!





Monday, June 11, 2012

Why is the item I ordered from Adorama not in-stock?


I wanted to take some time to explain why an item you would like to order online from Adorama may not be immediately available. We are always sorry when customers are inconvenienced because our website does not update in real time, partly to allow for order cancellations - the bulk of which typically occur within the first 30 - 45 minutes of placing an order eg because a customer has had a change of heart, and therefore we cannot always state that items selected by a customer are on backorder.

Adorama Camera is built on customer satisfaction and we do appreciate the frustration that may be caused. We try very hard to avoid situations that cause disappointment but providing live inventory isn't as straightforward as it might appear, because we sell via so many affiliates and partners such as buy.com and Amazon, and because we do not ever make a charge until an item has actually shipped.

What happens frequently is that a delivery may just have arrived when an order is placed so the website shows the units as being in stock. Our automated system sends a confirmation that we have actually received the order however, if back-orders need to be filled, the units are removed from the inventory by our warehouse team, and packaged for shipping. At the exact moment that the final back-ordered unit is removed any customers with unfulfilled orders would again receive an automated email indicating that the unit is on back order.
That would explain why it could appear from the site that there are units in stock, when in fact they were already allocated to customers who had placed their orders during the past weeks.
Items will show as being in stock right up until the last one is picked off the shelf. So, for example, if we have 300 delivered, and 295 back-orders there are actually only 5 available for sale. We could receive 50 orders within the space of a couple of minutes (from the 'phones, the website, from our affiliates, and partners such as Amazon and buy.com, and all such orders will receive an automated order confirmation email as soon as the order is received.
When the 295th unit is picked from the shelf, the next 5 orders that come in (and there is no way that this can be over-ridden) would be picked and allocated in strict order of receipt.
We re-stock thousands of units every day, which also means that you could place an order for an item and receive an out-of-stock notification simply because it is on one of the trailers at the DC waiting to be re-stocked, so could actually be shipped that same day.
Most items which are listed as being out-of-stock are generally back on the shelves within 5 days - although our back-order notification gives a ball park figure, erring on the side of generosity to avoid disappointment, of 10 days.

In-stock/out-of stock is subject to a number of variables: 
  • an item can be ‘in-stock’ at the time of a customer entering the order details, but as we sell across a number of portals and via several affiliate channels several other customers could have placed orders for the same product moments earlier and depleted our stock.
  • it can also be in-stock but not yet available for shipping since it has not yet cleared receiving (there is a pre-stocking process that happens before goods hit the shelves).  
  • it can be out-of-stock but on order from the manufacturer.  
  • it can be en route from the manufacturer – and literally expected within the next day or two.

We understand that timing is often critical and want to ensure that our customers are aware of any possible delays; therefore, if an order which enters our system includes an item which isn’t available to ship immediately, we will notify customers by email on the first business day following receipt of the order.

When an item is out of stock, we try to accommodate our customers as best we can.  Your options are:
  1. Wait for the back-ordered merchandise to arrive.  You will remain on the back-order list for the item and it will be shipped to you as soon as it arrives to our Distribution Center

    2. If waiting is not an option, a different in-stock item may satisfy your needs.  You can pick out a different item on the website and email us back with the substitution request.  If you are unsure what other item might work, please call our sales department at 800-223-2500 / 212 741 0401 where a representative should be able to assist you in locating a suitable replacement.

    3. You can also cancel the back-ordered item. We understand that it is sometimes not possible to wait. We'd be sorry to lose your order, but we'd be sorrier to lose your goodwill as a customer. There is never a fee/deduction, as long as it is cancelled before the item ships.  Simply reply to the out-of-stock email with your cancellation request.

    If you do not respond, the order will remain open and the item will ship automatically when it arrives.  

We will continue to work towards a solution to the live inventory issue, and hope that you will continue to enjoy purchasing from Adorama.


Wednesday, May 9, 2012

"Adorama Camera, where is my Nikon D800 / D800E / D4?"


I wish I could tell you........if you have an outstanding order for one of the hottest new Nikon releases in a long time, ie the Nikon D800/D800E or the D4, unless you placed your order with minutes of pre-ordering becoming available, or you were lucky enough to pick one up on the 2nd owner market, you may be feeling very frustrated right now. If you placed your order with Adorama Camera, thank you; we do appreciate your loyalty and faith in us - which is why we feel so badly that we have only been able to fulfil a small number of those pre-orders so far. As you know, these models are currently highly-sought after, and demand has outstripped supply worldwide. Nikon has sent us a very limited initial quantity of units, and those have already been shipped out to customers who ordered as soon as pre-ordering began. We are as keen to ship your unit to you as you are to receive it, however, so far Nikon have not been able to give us any firm date that we can expect the rest of your orders to be fulfilled. Therefore at this time we can only apologize most sincerely and promise you that once we receive further deliveries, we will be shipping them out same day in strict order of receipt. We would like to assure you that we don’t charge your credit card until the order ships; any hold you might see on your card for a minimal amount is just an authorization which will drop off after a couple of days. Many customers have been contacting us requesting information about how many units we have on order, how many we have on hold - or where the customer is on the waiting list. While we appreciate the frustration and disappointment this is causing, unfortunately this information cannot be disclosed at this time. We deeply regret the inconvenience this delay is causing to you and to all our other customers, and we are grateful for your patience and understanding that these delays are out of our control. Helen Oster Adorama Camera Customer Service Ambassador Helen@adorama.com