Monday, June 1, 2009

What does 'Grey Market' from Adorama, actually mean?

"Grey market" refers to products imported directly into the US, rather than through the manufacturer's authorized agents / distributors. It is perfectly legal to directly import & sell these products in the US; the term "grey market" was coined by manufacturer's authorized distributors who wanted to discourage consumers from buying these (less costly) goods.

With no factory authorized middle-man involved in the import of these products, costs are lower, so the price is lower to our customers. Many items which are in short supply or not imported at all by the manufacturer's authorized distributors are available in direct import.

Any of our products which are being sold as such will be clearly marked, and you are more than welcome to contact me directly should you have any concerns regarding a specific listing.

There is no difference in the actual products. Occasionally manufacturers will name them differently for example the Olympus USA Digital Stylus Cameras are called Olympus MJU Cameras in Europe
On direct import products purchased from Adorama, we offer the same warranty as the USA warranted products carry for a period of one year. The only difference is that you would need to ship it to Adorama for warranty service.

BTW, I have no personal experience of the following, however I've been advised by customers who have tried, that Canon will service under warranty any item purchased from an authorized Canon reseller, whether direct import or not. They will service any Canon item with a fee if it is otherwise not under warranty, but Nikon USA will not service a direct import item at all, whether the customer is willing to pay or not.

No comments:

Post a Comment