Tuesday, July 28, 2009

Considering buying refurbished Canon from Adorama Camera?

There is a big difference between our refurbished and used departments. The used equipment we hold in stock has been purchased from members of the public.

Refurbished items are delivered to us directly by the manufacturer who has carried out the refurbishment therefore they have all been restored to the exact manufacturer specifications.

In the past Adorama warranted Canon refurbished for 90 days; since 1st May 2009, all Canon refurbished products from Adorama come with a 1 year return-to-Adorama warranty.

Refurbs may be ex-store demos, possibly used in field tests or sales displays, or are items that have been ordered in error and returned to the retailer (who can't then sell them as 'new' so they have to be sent back to the manufacturer for refurbishment). They can also have simply been pulled from the production line if something appears faulty, or which haven't passed the final inspection.
Most of the time it is a very minor issue that needs correcting, nevertheless, once they are pulled from the normal flow of production, they get flagged as a refurbished model, so you may actually get a model straight from the factory that really has never been used!

A refurbished item will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians, and could therefore turn out to be more dependable than a new item - which will only have been checked by a process of systematic quality control protocol (ie by random sampling as they come off the conveyor belt).

However, as to the individual history of a single item, the honest answer is we have no way of knowing. Refurbished equipment is not like new inventory; the manufacturers contact us when they have a batch to sell, and the availability is unpredictable.

If you have any questions about buying refurbished, used or of course new equipment from Adorama Camera, or need to talk to us about any issue concerning Adorama Camera or AdoramaPix, please don't hesitate to contact me directly: helen.oster@adoramacamera.com

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