Friday, April 23, 2010

If I buy used camera equipment from Adorama, what happens if it turns out to have been stolen?

Helen, does a Used Camera Retailer make any effort to determine if the equipment they are purchasing is not stolen?

AND perhpas more importantly, what if it was stolen, sold to Joe Retail Establishment's Used Camera Department, who then sold it to an unsuspecting purchaser (like me). When does the chain of responsibility (legal or moral) to return stolen property get broken?


Excellent points, and I will do my best to clarify:
The Adorama Camera used team are experienced in buying in equipment, and are trained to be alert for certain indications that property might be stolen. Full details are collected from sellers (which goes some way to explaining the often irritating delays while equipment value is assessed - the team may be checking out the seller’s credentials, as well!)

We receive regular emails and calls from individuals whose equipment has been stolen (we urge you to let us know if this ever happens to you), and this information is shared by Adorama with other retailers who deal in used equipment. Of course, we also co-operate as required with the law enforcement agencies in the sharing of such information where necessary.

If after selling equipment on to a customer it is found to have been stolen, Adorama Camera would take full responsibility and do whatever we can to ensure that stolen equipment is returned to the rightful owner, while taking care that anyone who has purchased stolen equipment from us is not out-of-pocket.
If there are subsequent court proceedings then we will attempt to recover our losses.
We have taken unrecoverable losses in the past, but the main point for our customers to remember, is that Adorama will never knowingly sell stolen equipment, and we will ensure that our customers are never penalized

2 comments:

  1. This is a very comforting post. In the past I've tended to shy away from any inclination to buy used camera equipment, but now I know that, at least with Adorama, I can rest easy. Out of curiosity, you say that your employees are trained to be alert. Does that just mean that they check out the seller's credentials, like you said, or does that involve something more?

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  2. Hi Jack,

    basically, we wouldn't purchase equipment from anyone who we had any doubts about!

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