tag:blogger.com,1999:blog-5122162901832325270.post6673651594778783186..comments2023-08-27T15:14:27.170+03:00Comments on Touring Israel with a tour guide: Adorama's customer-centred service - or on-line reputation management?Helen Osterhttp://www.blogger.com/profile/06756832513287626304noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5122162901832325270.post-38919357807103583922010-12-14T16:59:54.669+02:002010-12-14T16:59:54.669+02:00Agree with you 100%, Stephanie.
Adorama's com...Agree with you 100%, Stephanie.<br /><br />Adorama's commitment to improving service to our customers across every department, has seen the customer feedback at resellerratings.com climb from a miserable 3.75/10 in 2005 up to 9.45/10, today.<br /><br />A way to go, but headed in the right direction.Helen Osterhttps://www.blogger.com/profile/06756832513287626304noreply@blogger.comtag:blogger.com,1999:blog-5122162901832325270.post-32494819198689869572010-12-10T07:47:17.683+02:002010-12-10T07:47:17.683+02:00Hi Helen,
Great post. What would be interesting is...Hi Helen,<br />Great post. What would be interesting is to see how you put these 10 CRM rules to work with Adorama.com.<br /><br />I really believe CRM is not a statement. Claiming to have a customer relationship managment strategy and tools to manage it is not enough. Customer service has to be part of your company's values and part of every employee's values. Zappos.com is another great example of what this means.<br /><br />Happy to discuss further with you Helen.<br /><br />Stephane<br />http://bit.ly/e6Nr8Y<br />http://bit.ly/e9dcZAStephane Bosshttp://blogs.msdn.com/sbossnoreply@blogger.com